SHIPPING AND RETURNS

For any returns, please send us an email at hellohouseofemerald@gmail.com with your order number with the subject ‘RETURNS’.

Please send all returns back with tracked postage.

Exchanges are viable depending on stock availability, if you wish to exchange an item please send us an email with the subject, EXCHANGE. 

Please note, shipping costs for all returns / exchanges will not be covered. All returns must be made within 14 days of receiving the item. Any returns received after this date will be sent back to the sender.